We offer various shipping options depending on your needs. Most of the shipping options deliver to your door. We have international express couriers such as DHL and Fedex. We also have cheaper alternatives which work with your local courier companies to deliver to your door. We are considering self-collect at various convenient locations for those who are budget conscious.
Sure you can request for an exchange or refund as long as you can return the original product in its original packaging within 7 days of receiving the item. Please email us for the return procedure so that we can effect an exchange or refund upon receipt of the return product.
Sure you can request for an exchange or refund as long as you can return the original product in its original packaging within 7 days of receiving the item. Please email us for the return procedure so that we can effect an exchange or refund upon receipt of the return product.
Please provide photos of the damaged product so that we can seek compensation from the postal agency or delivery courier and refund or resend to you accordingly.
The following items are not allowed for shipping: Dangerous goods, Arms, Plants,
Livestock(Animals), Currency, Jewelry(Precious metal and stones), Alcohol, Tobacco,
Pirated CDs/DVDs, Perishable and other restricted articles as per the International
Air Transport Association(IATA). If any doubts, please feel free to enquire with us.
Please refer to our FAQ for an extensive collection of Frequently Asked Questions
FaveChic strives to provide the best shopping experience to our consumers. We are
committed to provide ultimate convenience with no worries reducing any risk of buying
online especially from overseas.
When we receive orders from suppliers, we can visually inspect. However to inspect at
greater depth, we provide a paid inspection service. See inspection service for more
details.
When you use our inspection service, we inspect the item's colour/size as per your order
requirement. We will inspect carefully if there is any damage incurred when the supplier
ship to us. If the item is not correct or damaged, we can return to the supplier to exchange.
With this additional service, it gives you a peace of mind and reduces any chances of
return from you which will incur unexpected shipping charges to have the item returned
to our warehouse in China before further returning domestically to the supplier.
If the item is damaged and you have not asked for item inspection, we will not be
responsible for the damage item. However, if you have paid for item inspection, you can
always contact us with a photograph so that we can contact the supplier to see if we can
provide a suitable and fair compensation (which is limited to MYR100 / SGD50 per item).
It is possible that the supplier replaces a new item and we can send the new item together
in your new order so to save further shipping charges.
If the item is lost during shipment, together with the international or local courier company,
we will undertake the responsibility to refund you the cost of the entire shipment limited
to MYR300 or SGD150 as per shipping clause from the international and local courier
company. As such, we hope you spread your risk by buying in various orders and thus
reducing the value of each order shipment to less than MYR300 / SGD150.
If the item is faulty and it is still under warranty from the supplier, we can assist you to
communicate with the supplier to see what is the best possible option to avoid any
expensive return shipping charges. If the supplier accepts a return, we will assist you
to return the item to the supplier. However you will be responsible for all shipping fees
incurred in returning the item to the supplier.
Your email, address and contact number you provide is used for order processing
including sending updates to your order, as well as send you any information on
our site.
We do not sell, trade, or otherwise transfer any personal information to outside
parties. This does not include trusted third parties who assist us in operating our
website, conducting our business, or servicing you, so long as those parties agree
to keep this information confidential. We may also release your information when
we believe release is appropriate to comply with the law, enforce our site policies,
or protect ours or others rights, property, or safety. However, non-personally
identifiable visitor information may be provided to other parties for marketing,
advertising, or other uses.
Third party links. Occasionally, at our discretion, we may include or offer third party
products or services on our website. These third party sites have separate and
independent privacy policies. We therefore have no responsibility or liability for the
content and activities of these linked sites. Nonetheless, we seek to protect the
integrity of our site and welcome any feedback about these sites.
Personal Data Protection Act 2010 (Malaysia) / Online Privacy Protection Act
Compliance. Because we value your privacy we have taken the necessary precautions
to be in compliance with both Malaysia Personal Data Protection Act and Online
Privacy Protection Act. We therefore will not distribute your personal information
to outside parties without your consent.
By using our site, you consent to our websites privacy policy.
FaveChic and favechic.com is our registered trademark. All other copyright and
trademark are owned by the respective owners. All product contents inclusive of photos
are sourced from online marketplaces. If there is any copyright or trademark infringement,
you may contact us so to request for additional information and we will provide our
utmost support to cooperate.
FaveChic respects the intellectual property of others. FaveChic has no responsibility for
content on other marketplace websites that have been aggregated in our site as well as
users transacting orders including submitting product reviews which are copyright or
trademark infringement.
Please read the following Conditions of Use carefully before using this website.
Your use of the FaveChic website constitutes your agreement to following rules.
FaveChic reserves the right, at any time, to modify, alter or update these Conditions.
You agree to be bound by any modifications, alterations or updates. If you do not
agree with any of these Conditions, do not use the FaveChic website.
The FaveChic website, design, text and graphics ? 2012 FaveChic.com. The FaveChic
name, website and logo may not be used in any way without prior, written permission
from FaveChic.
Some product materials, company names and logos contained within this site are
Copyright by the original owner and may be Trademarks of their respective owners.
FaveChic permisiion to view this site and to print hard copy
The information on this site may contain typographical errors or inaccuracies and may
not be complete or current. Such errors, inaccuracies or omissions may relate to
product description, product picture, pricing and availability. In the event an error
occurs, it will be corrected immediately. FaveChic reserves the right to revoke any
stated offer and to correct any errors, inaccuracies or omissions (including after an
order has been submitted).
If we found any errors on the price for any items listed in FaveChic.com, we reserved
the right to amend the price of the products even the order has been paid. We will
then request buyers to confirm again if they agreed to the newly revised prices. If they
do not agreed to the revised price, order will be cancel and money will be refunded
to buyer in full.
The FaveChic website may contain links to other sites. FaveChic is not responsible for
the privacy practices of such sites and accepts no responsibility regarding the quality,
nature and reliability of such sites.
Your order undergoes QC inspection to ensure as per expectation.
You can pay locally via various payment methods.
Shipping is factored into our 1-Price so no worry about hidden charges.
Our local customer support will help to liase with our foreign merchants.
We will send you weekly updates on new products and promotions.